Plans for Revision

 As I move into the revising phase, I have a lot of work to do. I did not dedicate as much time and effort as I would have liked to my literature review and I believe I can improve on that work quite a bit. For my lit review, I want to focus more on the sources that I collected and read than I did previously and establish how they connect with one another and relate to my topic better. 

For my research proposal, I am focusing on a usability study. As I stated in my previous blog post there is actually a good amount of research regarding how to better program chatbot technology and research which focuses on the potential of chatbots. In spite of this, there is relatively no research that a) explores the current importance and influence of chatbots in everyday life -- mainly mainstream consumerism-- and b) user satisfaction of chatbot users among different sociolinguistic demographics. 

With my research proposal-- and eventually my research itself-- I intend to address this gap. While I believe that the findings of my research will have important social implications, I do not want to focus on that aspect so much as understanding differences in chatbot users and their experiences as it relates to their language backgrounds.

Comments

  1. Allison FurseOctober 26, 2021 at 1:41 PM

    Hi Delaney!

    These revision plans sound great, and I'm excited to see your finished proposal. I definitly think I could have invested a bit more time and effort into my lit review too, and am focusing a lot of my revision efforts on that as well. I think your overall research goals are super interesting and would be very valuable when it comes to chatbot technology and universal accessability, and I think a usability study would be a great way to get the ball rolling on some of this really important research. Great job!

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  2. Dr. Florence Elizabeth BacabacOctober 27, 2021 at 11:09 AM

    Hi Delaney,

    Great revision plans as well as insights from Allison! As you finalize your research proposal, am glad you're taking note of my feedback in your literature review to tighten it further. Am fairly certain that with more development, synthesis, etc. this section will lay the scholarly foundations of your research topic that will lead seamlessly toward your section on research design and methods (i.e., usability).

    Overall, I think your topic on chatbot and accessibility is well-anchored within our field (PTW) and would be a great contribution to existing scholarship once turned into a capstone, esp. as your paper touches on affordance, user-centric language, etc. Keep it up!!


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Research Gap

While completing my literature review I noticed that my topic of choice is relatively unexplored. I could not find much research on the consumer aspect of chatbots. There were a few articles considering the effectiveness of chatbots as a tool for second language learning and a handful of sources that examined the programming behind chatbots and their use of AAVE. As far as understanding how usability is affected by dialect, however, I couldn't find a single source. The closest that I could find was a study that investigated the effect of language register on chatbot usability. Overall, the sources that I reviewed were all beneficial but not directly related to my topic. Therefore, more research needs to be done to determine how chatbots are more or less helpful to someone based on their language dialect. For my study, I hope to conduct a usability study with people of three separate English dialects to gain a better understanding of how chatbots can be improved. 
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