Research Gap

While completing my literature review I noticed that my topic of choice is relatively unexplored. I could not find much research on the consumer aspect of chatbots. There were a few articles considering the effectiveness of chatbots as a tool for second language learning and a handful of sources that examined the programming behind chatbots and their use of AAVE. As far as understanding how usability is affected by dialect, however, I couldn't find a single source. The closest that I could find was a study that investigated the effect of language register on chatbot usability. Overall, the sources that I reviewed were all beneficial but not directly related to my topic. Therefore, more research needs to be done to determine how chatbots are more or less helpful to someone based on their language dialect. For my study, I hope to conduct a usability study with people of three separate English dialects to gain a better understanding of how chatbots can be improved.